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How AI Is Transforming Human Communication

Consumers don’t have real AI today, they have chatbots. If AI is “streaming,” then chatbots are “VHS.” In two quarters, the market will be flooded with VHS, begging for streaming.

AI use is starting to spread to B2B apps – creating chatbot-based virtual assistants that can help members of geographically dispersed teams save time and plan business logistics more efficiently.

Recent advances in speech recognition, voice synthesis and VR/AR are blurring borders between real presence and remote calls. Soon we’ll see a tech that immerse a number of people into communication regardless of their tools, environment and abilities.

Many companies are currently investing in Chatbots as a way to potentially replace online customer service representatives, automate CRM initiatives, make social media more interactive, and educate potential customers about their product or brand.

Artificial Intelligence is a key to spending less time spamming folks with content and more time hitting folks with the right messaging at the right time.

Over the next 6 months, machine-curated content will become embedded into the lives of journalists as they seek to sift through billions of social media updates.

The returns from AI research have accelerated enormously in recent years, very soon we’ll see jobs like customer service support becoming fully automated as deep learning gives computers human level conversations.

While AI isn’t ready to respond to consumers every need through conversational bots. They can help customer-service staff by offering automated ‘smart replies’, while simultaneously learning from the human operators.

Artificial intelligence is already an essential enabler of chatbot technology and we will see this become prevalent in more forms of modern communication, enabling user interactions and engagement for consumers.